Privacy Policy
ABE Risk Solutions
1. Introduction
ABE Risk Solutions (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our services, solutions, websites, and applications.
This policy applies to all personal information collected by ABE Risk Solutions.
2. Personal Information We Collect
We may collect and process the following types of personal information:
- Name, job title, and employer details
- Contact information (email address, phone number)
- Account and login information
- Information submitted through our solutions, forms, or communications
- Usage and interaction data relating to our services
- Any other information you choose to provide to us
We do not intentionally collect sensitive information unless required for our services and permitted by law.
3. How We Collect Personal Information
Personal information may be collected when you:
- Visit our website
- Use our applications or services
- Contact us or request information
- Participate in demonstrations, training, or advisory services
- Enter into a contract or business relationship with us
Information may also be collected automatically through system logs and analytics tools.
4. How We Use Personal Information
We use personal information to:
- Provide, manage, and support our services and solutions
- Communicate with you, including responding to enquiries
- Improve our products, services, and user experience
- Meet legal, regulatory, and contractual obligations
- Protect the security and integrity of our systems
Where possible, data used for analytics and improvement purposes is aggregated or anonymised.
5. Disclosure of Personal Information
We may disclose personal information:
- To trusted service providers who assist us in delivering our services
- Where required or authorised by law
- To protect our legal rights or the safety of users
We do not sell personal information to third parties.
6. Overseas Disclosure
Some service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws and appropriate safeguards are in place.
7. Data Security
ABE Risk Solutions implements reasonable administrative, technical, and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Access to personal information is restricted to authorised personnel only.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When personal information is no longer required, it is securely destroyed or de-identified.
9. Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate, out-of-date, or incomplete information, subject to legal exceptions.
Requests can be made using the contact details below.
10. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and analyse usage. You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
11. Marketing Communications
We may send you information about our services where permitted by law. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
12. Complaints
If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on our website, and continued use of our services indicates acceptance of the updated policy.
14. Ammendments to This Privacy Policy
ABE Risk Solutions may update this Privacy Policy from time to time to reflect changes in:
- Our services, solutions, or business operations
- Applicable laws, regulations, or regulatory guidance
- Industry standards, security practices, or risk management approaches
Where changes are made, the updated Privacy Policy will be published on our website or made available through our services. The “last updated” date may also be revised to reflect the effective date of the changes.
If changes materially affect how we collect, use, or disclose personal information, we will take reasonable steps to provide notice, which may include:
- Posting a prominent notice on our website
- Providing in-application notifications
- Notifying you directly where required by law
Your continued use of our services after the effective date of an updated Privacy Policy constitutes acknowledgement of the changes and acceptance of the updated terms, to the extent permitted by law.
Where required by applicable privacy or data protection laws, we will obtain your consent to material changes before they take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how ABE Risk Solutions manages and protects personal information.
15. Data Processing and SaaS Services (Additional Privacy Information)
15.1 Roles and Responsibilities
When providing software-based, hosted, or subscription services (including governance, risk, and compliance applications):
- You (the Customer) are the data controller (or equivalent role) for any personal information you submit to or process through the Services.
- ABE Risk Solutions acts as a data processor (or equivalent role), processing personal information only on your documented instructions and solely for the purpose of providing and supporting the Services.
15.2 Customer Data
Customer Data means all data, including personal information, that is submitted, stored, processed, or generated by or on behalf of the Customer through the Services.
- Customer Data remains the property and responsibility of the Customer.
- ABE Risk Solutions does not use Customer Data for advertising or marketing purposes.
- We do not access Customer Data except where necessary to:
- Provide, operate, and support the Services
- Resolve technical or support issues
- Meet legal or regulatory obligations
15.3 Processing Instructions
ABE Risk Solutions processes Customer Data only in accordance with:
- The Customer’s use of the Services
- Applicable agreements and documented instructions
- This Privacy Policy and applicable data protection laws
Customers are responsible for ensuring they have all necessary rights, permissions, and lawful bases to provide personal information to the Services.
15.4 Security Measures
ABE Risk Solutions implements reasonable and appropriate technical and organisational measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures are designed to align with industry-recognised security and risk management practices and support confidentiality, integrity, and availability of data.
15.5 Use of Sub-processors
ABE Risk Solutions may engage third-party service providers (sub-processors) to support delivery of the Services (such as hosting, support, or maintenance services).
Where sub-processors are used:
- They are contractually required to protect Customer Data
- They may only process Customer Data for authorised purposes
- Appropriate confidentiality and security obligations are imposed
ABE Risk Solutions remains responsible for the protection of Customer Data processed on its behalf.
15.6 Data Location and Transfers
Customer Data may be stored or processed in Australia or other jurisdictions where ABE Risk Solutions or its service providers operate.
Where personal information is transferred outside Australia, ABE Risk Solutions takes reasonable steps to ensure appropriate safeguards are in place so that the information is handled in a manner consistent with Australian privacy laws.
15.7 Data Retention and Deletion
ABE Risk Solutions retains Customer Data only for the duration of the Services or as otherwise required by law.
Upon termination or expiry of the Services:
- Customer Data will be made available for retrieval for a reasonable period (where applicable), and
- Thereafter securely deleted or de-identified, unless retention is required by law.
15.8 Data Subject Rights
To the extent required by applicable law, ABE Risk Solutions will assist Customers in responding to requests from individuals to:
- Access their personal information
- Correct or update personal information
- Restrict or object to processing
Requests should be directed to the Customer as the data controller. ABE Risk Solutions will provide reasonable assistance where required.
15.9 Audit and Assurance
ABE Risk Solutions maintains appropriate internal controls and processes to support compliance with this Privacy Policy and applicable data protection obligations.
Customers may request reasonable information regarding data protection practices, subject to confidentiality and security requirements.
15.10 Privacy by Design
ABE Risk Solutions applies privacy-by-design and privacy-by-default principles, considering data protection, minimisation, and security throughout the lifecycle of its Services.
Contact Us
For questions, requests, or complaints relating to this Privacy Policy or your personal information, please contact:
ABE Risk Solutions
Website: https://aberisksolutions.com.au